Posted March 2020

ABOUT THE CUSTOMER
This New York State Licensed Home Care Services Agency serves the five boroughs of New York City. They are committed to providing quality, in-home healthcare services to clients of all ages with a wide range of medical conditions. TGI offered a reliable cloud fax solution. Services include housekeeping, meal preparation, skin and oral care, errands, appointments, and shopping, in accordance with nursing and medical orders.

CHALLENGE
The Home Care Services Agency was not satisfied with its current physical fax capabilities. Most importantly, they required secure faxing and archiving to meet HIPAA guidelines.

SOLUTION
TGI offered a reliable cloud fax solution and the cloud fax product, eGoldFax. The use of cloud fax software eliminated the need for their current costly analog lines. Faxing didn’t need to be built into the multi-function devices (MFDs) which created substantial savings. This solution did not require any hardware or any internal IT resources to maintain.

RESULTS
They were very pleased with TGI’s cloud fax solution. Faxing is a mission-critical part of their business and now they have peace of mind knowing they won’t experience downtime. They now send faxes directly from their email and receive an email confirmation that the fax successfully went through. Not only were they able to save money but they also increased their productivity.

Would your organization like to save immediately by eliminating cost-prohibitive analog fax lines? Contact TGI today to see how we can implement the same solution in your office.