Posted December 2017

Ricoh RFG Circle of Excellence

TGI Office Automation has qualified and will be recognized as a Ricoh RFG Circle of Excellence Certified Dealership for the calendar year 2018.

This program was designed to recognize Dealers who provide outstanding service and support in accordance with Ricoh’s guidelines. TGI has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:

• Service Engineers Skills Assessment
• Service Operations Assessment which includes the following:
• Use of Genuine Ricoh Parts and Supplies
• Hardware and Solutions Training
• Relevant Industry Certifications
• Service Organization Structure
• Field Staff & Help Desk Productivity & Efficiency Measures
• Customer Satisfaction Measurement Process & System
• Effective Utilization of Ricoh Resources
• Business Plan Management & Process Improvement

Dan Piccoli, Director of Dealer Services at RICOH USA, INC. said, “We wish to extend our appreciation for your participation and achievement. On behalf of the entire Dealer Services Team, thank you for your support and congratulations on achieving this prestigious recognition.”

If you are interested in learning more about a Ricoh / Lanier MFP for your office, don’t hesitate to call TGI today at 1-866-468-4462 or get in touch online.