TGI providing excellent service and support
Posted March 2020
TGI is committed to providing excellent service and support. We strive for 100% customer satisfaction. To ensure your satisfaction as well as uptime and productivity, we developed this quick reference guide.
The main person to manage your account will be your Sales Representative. They can answer contract/ billing questions or put you in touch with the correct person. If you are interested in a new product or service they would be happy to help. You will have their office and cell phone number as well as email to ensure that you will be able to reach them.
myTGI is a free website that provides TGI customers the ability to manage equipment quickly and easily. In order to set up your myTGI account, you can reach out to [email protected]
Hardware Service:
Visit mytgiportal.com or call 1.866. 468.4462 ext. 1
Supplies:
Visit mytgiportal.com or call 1.866. 468.4462 ext. 2 or email [email protected]
Meter Readings – automated or manual:
Visit mytgiportal.com or call 1.866. 468.4462 ext. 1
Make a Payment:
Visit mytgiportal.com or call 1.866. 468.4462 ext. 1402 or email [email protected]
*If you need additional personal attention you can also reach out to your Sales Representative.
Solutions Service:
If you require support for software solutions or network print/scan/copy issues our Solutions technicians can assist.
Email [email protected] or call 1.866. 468.4462 ext. 1
TGI Press, News, and Events:
Check in on TGI updates, community involvement, and the latest technology trends.
Visit tgioa.com/about-tgi/blog/
If you prefer to call, TGI’s main phone number is 1.866. 468.4462
Phone Prompts: (Once you hear the welcome message select one of the following)
1: Service
2: Supplies
3: Billing Inquiries
4: myTGI Support
5: Sales
6: Extension to a specific person
7: Machine Delivery Status
9: Company Directory