Posted October 2024

TGI Office Automation has once again been recognized as a Toshiba ProMasters Elite Certified Dealer. Both TGI and Toshiba aim to ensure the highest level of service by all technicians servicing Toshiba products. The ProMasters program helps achieve that goal with standards of excellence, continuous service training, and superior national support.

The Kenneth Hiteman, Toshiba V.P of Services and Technical Support said, “TGI’s commitment and dedication has earned your dealership the Toshiba ProMasters designation for 2024.”

This Certificate of Service Excellence acknowledges that TGI Office Automation has been recognized as a Toshiba ProMasters Elite Certified Dealer for 2024.

The Toshiba ProMasters certification is a recognition program for authorized Toshiba dealers whose service execution, training, and customer service meets or exceeds Toshiba’s established levels of service performance.

Through Toshiba’s rigorous evaluation procedures, TGI Office Automation has effectively demonstrated abilities in the following areas:

• Service Leadership
• Service Technician Excellence through Continuous Training from Toshiba First Service Call Effectiveness
• Best-In-Class Service Processes
• Use of Genuine Toshiba Parts and Supplies
• Service Call Response Time Metrics
• Best-In-Class Device Uptime Metrics
• Help Desk Productivity and Efficiency Metrics
• Customer Satisfaction Metrics

Only 51 dealerships received this prestigious award in 2024.

If you are interested in learning more about a Toshiba copier/printer / MFP for your office, don’t hesitate to call TGI today at 1-866-468-4462 or get in touch online.